An open letter to Ocado

[Also sent to ocado@ocado.com] Dear Ocado, I’ve been a long-time and loyal customer of Ocado but I’m starting to wonder if it might be time to move to Waitrose Delivery. In the last 6 months we’ve had a few too many broken/squashed goods and far too many late deliveries without notice. The cake, however, has…

Critical Care at UCLH

I stood in the Critical Care Unit (CCU) at University College London Hospital (UCLH) today, for Governor purposes by the grace of God, talking efficiency-savings and cuts with one of the brilliant staff there. In the midst of our talking it suddenly occurred to me that the acronyms we were bandying about would have completely…

Being a Hospital Governor

I was recently interviewed for the UCLH Trust’s quarterly newsletter to members and I thought people might be interested so here’s a copy of the interview, which you can also read in the newsletter itself here.

Foundation Trust

So in Wednesday’s edition of the Guv’nor chronicles you all found out I’d been elected a Governor of the University College of London Hospital (UCLH) National Health Service (NHS) Foundation Trust. Putting my experiences of the hospital to good use and helping improve the experience for other patients, as I like to put it. It’s…

Becoming a Hospital Governor

It’s a funny old life I lead. Are you settled? Then I’ll begin… In 2009 & 2010 I spent a lot of time visiting University College (of London) Hospital near where I lived. My most frequent visits were to the basement where they keep the physiotherapists and the gynaecology/endometriosis team. I don’t know what this…